Job Description

Breakfast Attendant

The purpose of this position is to prepare and oversee the breakfast bar area for delivery of the guests' complimentary breakfast and customer service in accordance with the hotel's policies/procedures, and the brand's standards to achieve and maintain guest satisfaction, product quality, and safety and security.

Able to work a flexible schedule including holidays and weekends if needed

Must be able to initiate and engage in conversation with guests

Maintain a high standard of personal appearance and proper uniform

Greets guests, visitors and staff in a courteous and friendly manner

Respond to guests needs, special requests and complaints

Must be able to pay close attention to details, visually inspect area, compare observations to standards, and correct deficiencies

During hours of operation for complimentary breakfast:

Set-up breakfast items

Greet and acknowledge guests as they arrive

Bus and clean tables, straighten chairs and properly arrange the furniture

Make fresh coffee as needed, restock drink and food items and other supplies (e.g., plastic ware, napkins, cups)

Maintain the cleanliness of the breakfast area and empty trash receptacles as needed

Thank guests as they depart

At the close of the complimentary breakfast:

Clean tables, clean and mop the breakfast area, empty the trash receptacles, dispose of all drink and food items and supplies in accordance with health codes

Properly store all unused drink, food items, and supplies in accordance with health codes

Clean all equipment and breakfast/kitchen areas

Receive supplies, date and rotate stock

Complete and record inventory on inventory sheet

Follow hotel operational procedures to ensure orders are placed for items that are below par levels

Process guest invocations of 100% Satisfaction Guarantee per hotel standards

Report any suspicious activity of guests, visitors or staff

Properly label any lost/found articles and turn in to the appropriate Manager assigned by GM

Perform duties in accordance with Safety and Security Policies

Perform duties in accordance with OSHA, HAZCOM and Blood Borne Pathogens regulations

Performs other duties as assigned, requested, or deemed necessary by management

Assist other employees in various assignments such as cleaning, stocking supplies

When asked, inspect or clean public areas to insure high level of presentation

Ability to work with cleaning chemicals

Firm and simple grasping are required for all aspects of work

Lifting of supplies occurs on a regular basis, usually not more than 25 lbs. but may be up to 50 lbs

Able to stand and walk 90% of the work day; Sitting usually limited to short breaks

Reaching is required up to 80% of the time and may be combined with other activities such as pushing, pulling, and bending in all phases of work; Overhead reaching is usually limited to approximately 25% of the time

Bending and stooping are required up to 60% of the work day

Pushing and pulling actions may be required up to 60% of the time

Crouching and kneeling are required for approximately 25% of the time, particularly when cleaning the counters, cabinets, floor, and kitchen/dining areas

Crawling is required less than 5% of the time

Climbing of stairs is usually required less than 5% of the time

High School Diploma, GED, or equivalent years of relevant work experience required

Friendly demeanor and good customer service skills needed

Previous experience in customer-based business preferred

Job Tags

Similar Jobs